Privacy Policy
We value your privacy very highly. Please read this Privacy Policy carefully before using the VTGamblingHelp.org Website (the “Website”) operated by Institute for Consumer Health, an arm of the The Massachusetts Council on Gaming and Health, a(n) Nonprofit formed in Massachusetts, United States (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
What information we collect, where we get this information, and how we use this information
We collect any and all information that you enter on this Website. In the last 12 months, we have collected the following information about individuals using our Website:
Identifying information – Name
Specific piece of information
Name
Where we get this information
Information submitted by the consumer.
How we use this information
Providing customer service.
Identifying information – phone number
Specific piece of information
Phone number
Where we get this information
Information submitted by the consumer.
How we use this information
Providing customer service.
Identifying information – email address
Specific piece of information
Email address
Where we get this information
Information submitted by the consumer.
How we use this information
Providing customer service.
Internet or other electronic activity – Information regarding your interaction with our website or application
Specific piece of information
Information regarding your interaction with our website or application
Where we get this information
Information submitted by the consumer.
How we use this information
Providing customer service.
Sensitive personal information – Information submitted to chat feature.
Specific piece of information
Information submitted to chat feature.
Where we get this information
Information submitted by the consumer.
How we use this information
Providing customer service.
Note that we do not use your personal information for the purposes of targeted advertising, nor for profiling. Please see the “Your Rights” section below for more information about exercising your privacy rights related to profiling and targeted advertising.
With whom we share your personal information
We do not share nor disclose your personal information to any third parties.
Sale of your information
We do not sell your personal information. Please see the “Your Rights” section below for more information about exercising your privacy rights regarding sales of your personal information.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.
Children’s privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. We do not sell the personal information of minors under the age of 16.
Analytics programs
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Information retention
We retain the following personal information for the following periods of time:
Identifying information
Data retention period
Until we no longer need the information to contact you.
Internet or other electronic activity
Data retention period
Until we no longer need the information to contact you.
Sensitive personal information
Data retention period
Until we no longer need the information to contact you.
Your rights
Depending upon where you reside, you may have the following rights with regard to your personal information:
The right to opt out of use of your personal information for the purposes of targeted advertising.
Applies To Residents of Virginia, Colorado, Utah, and Connecticut only
The right to access the personal information that we have collected about you.
Applies To Residents of California, Virginia, Colorado, Utah, and Connecticut only
The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose the personal information.
Applies To Residents of California only
The right to know whether your personal information is sold or disclosed and to whom.
Applies To Residents of California only
The right to say no to the sale of your personal information.
Applies To Residents of California, Virginia, Colorado, Utah, and Connecticut only
The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
Applies To Residents of Virginia, Colorado, and Connecticut only
The right to request that we delete all or some of the personal information that we have collected on you.
Applies To Residents of California, Virginia, Colorado, Utah, and Connecticut only
The right not to be discriminated against based upon your exercise of your privacy rights.
Applies To Residents of California only
The right to equal service and price, even if you exercise your privacy rights.
Applies To Residents of California, Virginia, Colorado, Utah, and Connecticut only
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
Applies To Residents of California only
The right to request that we amend any of the information that we have collected about you.
Applies To Residents of California, Virginia, Colorado, and Connecticut only
The right to request your personal information in a portable and, to the extent feasible, readily usable format that allows you to transmit that information to another entity.
Applies To Residents of Virginia, Colorado, Utah, and Connecticut only
The right to limit the use and disclosure of your sensitive personal information.
Applies To Residents of California and Connecticut only
The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
Applies To Residents of California only
The right to opt out of the processing of your sensitive personal information.
Applies To Residents of Utah only
Exercising your rights
You may exercise the rights specified above by submitting a consumer request to: comms@macgh.org
If you use our cookie consent banner to exercise your privacy rights, the opt out signal will be applied to your browser. If you opt-out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales.
We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:
Name;
Phone number;
Email address.
Please note that we may be unable to process your request if you do not provide us with the above information.
You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:
- Valid power of attorney.
Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.
We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.
You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 45 days to 60 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 90 days total). In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee for a second or subsequent request within a 12-month period.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Questions
If you have any questions about this Privacy Policy, please contact us at comms@macgh.org.